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Every earbuds maker should copy HUAWEI’s new customer care service
August 16, 2025
Huaweihas pioneered a new customer service add-on that lowers the cost of replacing lost or damaged earbuds.
According toITHome, HUAWEI’s new headset replacement service allows customers to purchase a single earbud at a lower price. Per a machine translate poster, the “Worry-Free Headphone Loss Service” offers users a “50% discount on the price of a single earphone.” The coverage is valid for two years after users first purchase their earbuds.
The service is limited to China and is only valid for three mid-range models: theFreeBuds 4i,Freebuds 4, andFreeBuds Pro. These earbuds retail between £79-£129 (~$106-$174) in the UK.
How much are HUAWEI’s replacement buds?
Replacement pricing for these buds isn’t immediately apparent. On the company’s Chinesespare parts site, a replacement FreeBuds 4 earbud, for instance, costs 459 yuan (~$72). Slap a 50% discount on that, and a replacement through this service should theoretically come in at around 229 yuan (~$40).
However, HUAWEI also lists three “suggested retail prices” on its poster, namely 39 yuan (~$6) for the FreeBuds 4i, 69 yuan (~$11) for the FreeBuds 4, and 79 yuan (~$12) for the FreeBuds Pro. It’s unclear what these prices are related to, but we’re guessing it could be the price consumers pay to get access to this service.
See also:The best true wireless earbuds
How does HUAWEI’s earbud replacement service work?
HUAWEI confirmed toAndroid Authoritythat the service “will come to international markets later,” but it’s a service other earbud makers should seriously consider implementing themselves in the meantime. Finding earbuds thatdon’t fall outremains a challenge, and even the most cautious users can lose one. If you’re dropping over $100 on a pair, it’s arguably worth paying a little more for a service that offers a cheaper replacement bud. Flagship smartphones often land with free screen replacements and other care programs; why not earbuds?
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