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How to return a Galaxy Note 7 bought second-hand
August 07, 2025
Samsung and several carriers and retailers in the US startedexchanging potentially dangerous Galaxy Note 7 unitsearlier this week. The move followed the Korean phone maker’sdecision to halt the Note 7 productionafter its battery fiasco went beyond Samsung’s control. But what about those who’ve purchased a second-hand or used Note 7? Well, worry no more, Samsung isn’t leaving you out in the cold.
Even though it was only released last month, the flagship has been out long enough that it’s hard to rule out the possibility of second-hand Galaxy Note 7s floating around. So if you’ve bought a used Note 7, chances are that you can’t go back to the original owner and have your phone swapped for a replacement handset. Fortunately, there’s a straightforward way for you to return your device direct to Samsung.
In a press statement, Samsung advises customers to contact the company directly:
The same policy that Samsung implemented during therecall processin September applies here. Also, you can swap out your second-hand Galaxy Note 7 for aGalaxy S7orGalaxy S7 Edgeeven without an official receipt of sale or warranty. However, be sure to power down the handset before returning it to Samsung.
Have any of you purchased a second-hand Galaxy Note 7? If so, give Samsung a call now and get your replacement phone. If you’ve done this already, let us know in the comments how the process went.
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