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Warning: Recent Samsung Galaxy S10 update is locking folks out of their phones
July 03, 2025
SomeSamsung Galaxy S10andS10 Plusowners are encountering a significant problem following a recent device update. After installing the update, affected users are unable to unlock their smartphones.
One of our readers, who encountered the issue themselves, alerted us to this issue via email. It has also been discussed inSamsung’s forumsand onRedditin the past two days.
Following the phone update, the Galaxy S10 or S10 Plus restarts and asks users to enter their password or PIN to unlock the phone. However, upon entering the password, it’s said that the screen simply goes black, before asking the user to input the password again.
This is said to happen even when the owner had never set up a password or PIN for the handset.
What else do we know?
After looking over the comments on responses online, here are some things we’ve gathered:
We’ve reached out toVerizon,AT&T, and Samsung regarding the matter and will update this page should I receive a response.
How do you fix it?
The comments suggest phone owners have contacted Samsung and carrier support channels for solutions. The most common solution that’s worked for most people is a hard reset, which doesn’t require the device to be unlocked (the steps for this process can be found here).
This process does reset your device to a factory fresh state, meaning all of your data will be lost. Of course, since affected users can’t log into the device to back up their data first, this might be a painful step for some.
One suggested way around this is rebooting the device in safe mode (instructions here), which can grant temporary access to the device to back up your files. Some people say this still doesn’t allow them to unlock the phone, though.
What’s next?
Most software bugs can be patched out quite easily in a future update. Of course, in this scenario, affected users can’t get into their phone to hit the update button. It might be possible for Samsung to force the update to internet-connected handsets, as itonce did with a Galaxy Note 7 battery update, but we can’t say for certain Samsung would take this action.
Our advice right now is to contact Samsung or your carrier and hold out for a few more days for more information. And if an update notification has landed on your unaffected Galaxy S10 or S10 Plus, then you might want to hold off for now. If you have experienced the issue, let us know in the comments where you’re based and what your situation is. You can also reach out to us on Twitter@AndroidAuth.
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